The importance of real-time tracking systems and tools for shippers and transportation service providers cannot be overstated. Even as recovery efforts continue, market volatility, shifting consumer demands, economic instability, and uncertain consumer habits continue to pressure shippers of all sizes. Ocean container software tracking makes it all simpler and easier. Closed freight tracking keeps team members and customers informed while reducing drivers’ dwell time and unnecessary work. Freight tracking is essential and is something consumers expect as standard anymore- it is not just a nice perk or added feature to impress customers. Improvements to freight tracking and reporting services can go a long way in improving overall performance and success rates.
Shippers are the country’s backbone and keep the country moving, as the shutdowns and disruptions of COVID-10 proved. It’s also important to realize that demand had soared well before the pandemic. According to Supply Chain 24/7, “ $106.2 billion of total freight goods were moved in the US by all modes of transportation (air, rail, truck, vessel, pipeline) in 2018. That’s a 6.4% jump from 2017. Additionally, freight shipping is responsible for importing 1,145 million tons to the US, exporting 992 million tons from the US, and moving 15.975 million tons within the US.” March imports for 2022 rose to more than $351 billion that month alone. The growth has continued, and that growth requires technology to make sense of it. While many systems and processes are available for monitoring cargo en route, closed freight tracking is among the most innovative and practical options for major carriers.
Simply put, these are tracking systems in one location accessible by team members, vendors, 3PLs, and customers for fast and reliable tracking updates and notifications. Having a contained, closed-loop of tracking and data analysis for current loads and shipments improves the end-to-end functionality of shipping services and often leads to the following benefits.
Reduced Customer Support Tickets and Complaints About Delays
Improved tracking and real-time notifications will likely decrease the frequency and severity of issues and customer claims. Shippers, freight forwarders, 3PLs, and customers can more easily coordinate and collaborate to ensure delivery on time and in full. Delays happen, and shippers can easily overcome them with fast freight tacking insights.
Complete Shipment-Level Visibility.
Clear ocean freight visibility into shipment metrics and status comes more easily with closed freight tracking systems. Knowing where a load is, what condition it is in, what delays are anticipated, and if any adjustments to ETAs are needed makes it easier to offer complete delivery services. Improved insights and visibility strengthen delivery services for shippers.
Improved Security and Support Systems.
Having all data collection, processing, and distribution contained in a closed-loop system improved the entire network’s security. Without extraneous features and less influence from outside sources, the chances for cyber attacks, data theft, and other security breaches are reduced. Security and support protocols are improved with closed freight tacking options.
Real-Time, On-the-Go Route Optimization.
Despite the best efforts and plans, things will sometimes go wrong, and urgent adjustments will be necessary to keep deliveries as on time as possible. Real-time optimization and adjustment of route and delivery processes can ensure customers get their orders quickly and easily. Fast and accurate response to supply chain disruptions improves overall shipping services.
Better Customer Interactions and Delivery Experiences.
Shippers can dramatically improve direct customer interactions during delivery or customer support calls and chats with real-time data reporting and tracking. Shippers can resolve problems, and issues can be dealt with more efficiently and satisfactorily with data-backed insights available. This all helps build better customer experience and service opportunities with every delivery.
Fewer Check Calls Within Your Network.
There will also be fewer check calls and requests for feedback, explanation, and clarification during and after deliveries. Closed freight tracking makes it easier for everyone involved in the delivery process to keep on the same page and track progress reports and notifications. Automated checks and reports reduce the need for regular check calls and communications.
Transportation Cost Savings.
Reliable data reporting and analysis leads to more effective and streamlined processes from start to fish. With less waste, increased efficiency, and better optimization, transportation costs fall, and savings increase across the board, making each load and shipment more profitable. Reduced idle time, fewer dead miles, and lower return rates all help to save shoppers money.
Lower Risk of Freight Claims and Immutable POD.
Good tracking processes, especially those with a closed-loop setup, significantly reduce the risk of freight claims and delivery complaints. Customers will often quickly adapt to new delivery windows and processes when they are notified ahead of time and kept in the loop. Reliable data insights help avoid claims, refunds, rolled cargo, and other adverse reports and procedures.
Faster Integration and Onboarding Processes
When data tracking and processing platforms are contained within the company thanks to closed freight tacking, it helps streamline back-office operations. These closed-loops systems allow for faster onboarding and training of team members. They are often much easier to integrate into existing systems, platforms, and technology tracking features currently in use.
Integrated Systems to Avoid Miscommunication.
The final benefit of an all-in-one, internal tracking system is that it reduces miscommunications and makes communication easier. Shippers, team members, customers, and managers can share data and reports about delays, delivery ETAs, or other aspects of delivery services. An integrated tracking system keeps everything running smoothly with every delivery or shipment.
Discover the Benefits of Closed Freight Tracking and Partner With OpenTrack Today
Closed freight tracking presents an innovative solution to significant issues among shippers and transportation service providers. Reliable tacking and reportings processes help keep team members and customers informed every step of the way and help maintain open lines of informative and productive communication. Freight tracking and container visibility are essential to shipping supply lines and the balance of supply and demand within any market or niche industry.
Closed freight tacking and reporting systems help ensure data, analytics, and insights are readily available when and where team members need them. A contained loop of tracking and data analysis for current loads and shipments improves the end-to-end functionality of shipping services and often leads to the following benefits.
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