In the wake of the covid pandemic, hotels around the world faced a common problem: staff shortages. Many staff members left their jobs and never came back, while it was difficult for hotels to hire and train new staff in a short time. Hotels were left to their own devices to cater to their guests with a limited number of staff. Even today, many hotels struggle to reach the full strength of their staff as in the pre-covid times. In such conditions, managers made use of the hotel management system to cover up the lack of staff and carry on the hotel operations in a streamlined manner.
Whether it is a small hotel or a large hotel, using a hotel software is critical to managing operations at the property. From check-in guests to assigning duties to the housekeeping staff and automating daily tasks, hotel software can help in all these areas and much more. The most useful feature of the hotel software is that hotels can customize the software to suit their exact needs. Not every hotel property needs a software with all the bells and whistles, some hotels are small properties that are running on a budget and their needs are different from large chain hotels. A hotel management software can help hotels in creating a streamlined flow of services even with a limited number of staff members.
Here are Some of The Problems Faced by Hotels Because of Lack of Staff
- More workload on the existing staff members
- Lower service standards
- Lack of productivity
- Lack of profits
- Difficulty in training new staff members
- Reduced guest satisfaction
There are many creative ways for hotels to use a cloud-based property management system. Let’s take a look at some of these ways in which hotels can ensure a cloud PMS offers them the best value for their money while adding the productivity of their staff.
Automation is The Key
There are several tasks in a hotel that can be easily automated with the help of software. The staff doesn’t need to be present at the front desk to check-in or check-out the guests. With a cloud PMS, hotels can ensure that guests can go straight to their rooms without stopping at the front desk and dealing with paperwork. A cloud PMS can be used to sync guest information with the hotel’s database so that guests are issued room keys through a web-based app and they can use the app to enter their room.
The PMS keeps track of the particular needs and requirements of the guests so that staff members can give the guests a personalized experience at the property. Returning guests can expect superior services as the PMS ensures their room preferences, dietary needs, and special requests are known to the staff.
Managing the Housekeeping Staff
Getting utmost productivity out of the housekeeping staff is all about management of duties. Often, housekeeping staff don’t get duties assigned and it takes longer for them to reach the room once the guests have left. With a cloud PMS, housekeeping staff can get instant alerts as soon as a guest checks out of the hotel. They can clean the room and update the same in the dashboard on their phone so that the room is available for new guests without any delay. Scheduling daily duties with a cloud PMS allows managers to better manage staff duties.
The PMS can also keep track of the supplies used by the housekeeping staff and staff members can place the orders for new supplies as needed. The dashboard on the cloud PMS gives ample information at a glance by showing the rooms that are clean, getting cleaned, or yet to be cleaned. Staff can also get weather information from the dashboard to manage outdoor cleaning tasks with ease.
Better Guest Communication
Communicating with the guests does not need to be a complicated and multi-step process. The cloud-based property management system can send emails, texts, and place automated calls to provide information to guests. Hotels can also use the PMS to create a database of frequently asked questions so that guests can get answers to their queries with ease.
Using chatbots is another way in which hotels can be more communicative with their guests. Chatbots can inform the guests about the amenities provided by the hotel, popular attractions near the hotel, and also put the guests in touch with the staff if needed. Using modern technology also means that hotels can give the guests a contactless experience at their property.
Using Cutting-Edge Technology
Using modern technology is a must for any hotel these days. From a mobile app to cater to the needs and requirements of the guests to the booking engine that updates the hotel staff about all bookings in real time. With advanced software, staff does not need to update information manually as everything is taken care of by the cloud based PMS. The PMS can also sync with OTAs and keep them updated about the vacant rooms in the hotel. Any price changes are reflected on the OTA web portals instantly so that there is no confusion about the room prices and availability.
A hotel property that is prepared to meet the demands of modern customers is going to score over competition in the market. Using a cloud PMS is the first step in modernizing a property. At mycloud Hospitality, you can find a complete software suite that is created by professionals with decades of experience in the industry. The key feature of the hospitality software suite is that it is designed with the end-user in mind. A short learning curve, a variety of customizable options and a dedicated customer support team makes this software suite a must have for small as well as large hotel properties.